Privacy Policy

Last updated: 30 September 2026

Newcastle Joinery Limited (“NJL”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information or otherwise interact with us.

  1. Who we are

Newcastle Joinery Limited is the controller responsible for the personal information described in this Privacy Policy.

Company name: Newcastle Joinery Limited
Company number: 10796718

Registered office: The Hawk Creative Business Park, The Hawkhills Estate, Easingwold, York, North Yorkshire, YO61 3FE, United Kingdom

For questions about this Privacy Policy or to exercise your data protection rights, please contact us through the Contact page on this website or write to us at the address above, marking your correspondence for the attention of Data Protection Enquiries.

  1. The information we collect

Depending on how you interact with us, we may collect:

  • Your name, job title and the organisation you work for.
  • Your email address, telephone number and postal address.
  • Information you provide when completing our contact form, requesting information or asking for a quotation.
  • Details of correspondence and other communications between you and NJL.
  • Information relating to a customer, supplier or business relationship.
  • Your marketing preferences and any requests not to receive further communications.
  • Technical information including your IP address, browser type, device type, operating system, referring website and the pages you visit.
  • Website security, server log and cookie preference information.
  • Information collected by Google reCAPTCHA when you use our contact form.

Please do not send us sensitive personal information through our website unless we have specifically requested it and it is necessary for your enquiry.

  1. How we collect personal information

We may collect personal information:

  • Directly from you when you complete a form, email us, telephone us or otherwise communicate with us.
  • Automatically when you visit or use our website.
  • From the organisation you work for.
  • From customers, suppliers, professional contacts or referrals.
  • From publicly available business sources where it is lawful and appropriate to do so.
  1. How and why we use your information

We may use personal information for the following purposes:

Responding to enquiries

We use your name, contact details and the contents of your enquiry to respond to you, provide requested information and prepare quotations.

Our lawful basis is taking steps at your request before entering into a contract or our legitimate interest in responding to enquiries and developing our business.

Providing our products and services

We use personal information to process orders, manage projects, arrange delivery or installation, provide support and fulfil our contractual obligations.

Our lawful basis is the performance of a contract or taking steps before entering into a contract.

Managing business relationships

We use information to communicate with customers, suppliers, contractors and other business contacts, maintain records and manage our commercial relationships.

Our lawful basis is the performance of a contract and our legitimate interest in operating and managing our business effectively.

Operating and protecting our website

We use technical and security information to deliver website content, maintain website performance, prevent fraud or misuse, investigate faults and protect our systems.

Our lawful basis is our legitimate interest in operating a secure, reliable and effective website.

Protecting our contact form

Our contact form uses Google reCAPTCHA to distinguish genuine users from automated systems and help prevent spam and abuse.

Our lawful basis is our legitimate interest in protecting our website, systems and users.

Marketing

Where permitted by law, we may use business contact information to provide relevant information about NJL products, services, projects or company news.

We rely on consent where consent is required. In other circumstances, including appropriate business-to-business communications, we may rely on our legitimate interest in promoting our products and services.

You can object to direct marketing or unsubscribe at any time.

Legal, regulatory and financial purposes

We may process information to comply with legal and regulatory obligations, maintain financial records, establish or defend legal claims and respond to lawful requests from public authorities.

Our lawful basis is compliance with a legal obligation or our legitimate interest in protecting our legal and commercial interests.

  1. Cookies and similar technologies

Our website uses cookies and similar technologies to operate correctly, remember your cookie preferences and protect the contact form.

Necessary cookies and technologies may operate without consent where they are essential to provide a service you have requested or maintain website security.

If we use optional analytics, performance, functional or advertising technologies, they will only be activated where the appropriate consent has been obtained. You can accept, reject or manage optional cookies through the cookie controls displayed on the website.

You can also delete or block cookies through your browser settings. Blocking necessary cookies may affect how parts of the website function.

We will update our cookie information if the technologies used on the website change.

  1. Google reCAPTCHA

We use Google reCAPTCHA on our contact form to help protect the website from spam and automated abuse.

When reCAPTCHA is used, Google may receive information including your IP address, browser and device information, the date and time of your visit and information about how you interact with the website.

Google’s handling of this information is subject to its Privacy Policy and Terms of Service.

  1. Who we share information with

We may share personal information, where necessary, with:

  • Website hosting, maintenance, security and technical-support providers.
  • Email, communications and customer-management service providers.
  • Professional advisers including accountants, auditors, insurers and legal advisers.
  • Delivery, logistics, installation or project partners where required to fulfil an order or contract.
  • Public authorities, regulators, courts or law-enforcement agencies where disclosure is required by law.
  • A purchaser, investor or professional adviser in connection with a proposed sale, restructuring or transfer of all or part of our business.

Our website is hosted using WP Engine. Information submitted through the website may therefore be processed through its hosting infrastructure.

We require service providers acting on our behalf to protect personal information and only use it for the purposes for which it has been provided.

We do not sell personal information.

  1. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where information is transferred internationally, we take appropriate steps to protect it. These may include transferring information to a country covered by UK adequacy regulations or using approved contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses.

You can contact us for further information about the safeguards used for relevant international transfers.

  1. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, regulatory, financial and reporting requirements.

As a general guide:

  • Website enquiries are normally retained for up to 24 months after the most recent communication, unless they lead to an ongoing customer or business relationship.
  • Customer, supplier, contractual and financial records are normally retained for six years after the end of the relevant relationship or transaction, unless a longer period is legally required.
  • Website security and server information is retained only for as long as required to maintain security and investigate incidents.
  • Marketing information is retained until you unsubscribe, object or we determine that it is no longer required.
  • A minimal suppression record may be retained after an opt-out so that we can continue to respect your request.

We may retain information for longer where it is required for legal proceedings, regulatory enquiries or the establishment, exercise or defence of legal claims.

  1. Direct marketing

Where lawful, we may contact business customers and professional contacts about products or services we believe may be relevant to their role or organisation.

Marketing communications will identify NJL and provide a straightforward way to unsubscribe or object. If you ask us to stop using your information for direct marketing, we will do so.

  1. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Ask for access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your personal information.
  • Ask us to restrict how we use your information.
  • Object to processing based on legitimate interests.
  • Object to direct marketing at any time.
  • Ask for certain information to be transferred to you or another organisation.
  • Withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, contact us through the Contact page or write to our registered office. We may need to ask for information to confirm your identity before responding.

You will not normally be charged a fee for exercising your rights.

  1. Automated decision-making

We do not use personal information collected through this website to make solely automated decisions that produce legal or similarly significant effects.

  1. Keeping your information secure

We use appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, alteration, disclosure, misuse or unauthorised access.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Please take care when deciding what information to send through the website.

  1. Links and embedded content

Our website may contain links to websites or content operated by other organisations. Those organisations may collect information and use cookies under their own privacy policies.

NJL is not responsible for the privacy practices of external websites. We recommend reviewing the relevant privacy policy before providing personal information.

  1. Children’s information

This website is intended for business and professional users and is not directed at children. We do not knowingly collect personal information from children through the website.

  1. Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:

Website: www.ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

  1. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, suppliers or legal obligations.

The latest version will be published on this page and the “Last updated” date will be amended accordingly.